FAQs & Fast Facts
Bare Board Group has the sourcing and distribution experience necessary to assist you in obtaining offshore printed circuit boards with the least amount of headaches. Through the use of our qualified network of U/L, ISO and QS approved Far East manufacturers, from prototype to large volume orders, BBG will help you in meeting your objectives where others may not. You have BBG personnel at your disposal for on-site expediting, source inspection and around-the-clock communication, thereby minimizing most delays! Our Service & Technical Support Center gives you the 24-hour communication edge over other offshore PCB solution providers by being an extension of your purchasing and quality departments.
Where do I send my Request for Quote?
Please send all RFQs electronically via e-mail to sales@bareboard.com or via Fax to 727-549-2221,
ATTN: Sales Manager.
What information is required to quote?
Any of the following would be required to give an accurate quote: Gerber Data, Faxed Print, Fabrication Notes, Array Drawing and any special notes required for your order. Also, an over-the-phone budgetary quote is possible with minimal information.
What is typical response time for a quote?
It takes anywhere from a few minutes to several hours for a quote depending on the complexity of the printed circuit board design. (PCBs that require higher layer counts, HDI, microvia or blind and buried via technology may take up to 24 hours for an accurate quote.) However, a 1 through 10 layer printed circuit board of standard construction can be quoted in minutes upon receipt of the basic information.
Is the price of freight included? What about Customs?
Price quoted is delivered unless otherwise specified. No Customs or freight hassles...we take care of that!
Can a PCB have "Made in the USA" or "America" in the copper or legend artwork?
No. A PCB manufactured outside of the United States cannot have "Made in the USA" or "America" in the copper of legend artwork. No country-of-origin marking is required on the bare printed circuit board.
What is the normal delivery I can expect for my order? How fast can a board be delivered?
Most orders take anywhere from 2 to 4 weeks depending on complexity of order (layer count) and the volume required (number of pieces). It is possible to get 1 through 8 layer prototype boards in 5 to 6 days.
How are my orders shipped from the Far East? How are they tracked?
Shipping method depends on P/O requirements; volume of boards desired and target costs that need to be met. FedEx/UPS is the most expensive and only takes two days. A Freight Forwarder does not cost as much and needs 4 to 7 days. Sea Freight takes about 4 to 5 weeks with the least expense. Our Taiwan service center sends a daily WIP and SHIP reports detailing the status of all open orders and listing the respective tracking numbers when they are shipped.
Where do I send my Purchase Orders?
Please send all P/Os electronically via e-mail to sales@bareboard.com or via Fax to:727-549-2221,
ATTN: Bonnie DelGrosso, Sales Manager.
Who is the BBG contact for an engineering question or special specification requirement?
Please send all questions and/or special requirements about your orders electronically via e-mail to sales@bareboard.com or via Fax to 727-549-2221, ATTN: Sales Department.. Some minor changes to artwork and fabrication—changes to silkscreen hole sizes and solder mask clearances can be done in-house by BBG personnel, however, design capabilities are out-sourced.
How do I make my customers feel confident about offshore manufacturing?
All shops at a minimum are U/L and ISO approved with several attaining QS certification. Customer quality questionnaires and survey forms are submitted for your records. A sample build of a production order along with the associated First Article reports at no charge are standard on first time orders.
Does BBG use more than one PCB manufacturing facility?
BBG matches the strengths of a qualified network of PCB manufacturers to the needs of the customer because one PCB vendor may not meet every need of every customer or every part number. However, once a part number is placed at a qualified vendor it is never moved without customer approval.
Are on-site audits possible to survey and qualify the actual manufacturing facility?
BBG encourages an on-site audit of any of the facilities we use to manufacture your orders. Katherine Hsu, our Production Director residing in Taipei, will be more than happy to coordinate with your quality staff a site survey once they arrive in Taiwan. Please contact BBG to arrange for a visit electronically via e-mail to sales@bareboard.com, ATTN: Sales Dept.
What do I do when there is a quality issue? Who is responsible?
BBG is responsible for getting your order to your dock on-time and correct. That is why our Taiwan source inspection team does a quality review of each order at the factory so that most if any quality issues are resolved before they are shipped. In the unlikely event of a quality issue, please contact BBG's Quality Assurance Manager at 727-549-2200 immediately. They will assess the situation and instruct as to how it will be resolved quickly. A legitimate rejection can be replaced in as little as 1 to 2 weeks depending on the complexity and size of the order.
How do your stocking programs work?
BBG offers several stocking programs to meet the particular needs of the customer. BBG will warehouse product in its own distribution center, or consign inventory to the customer’s warehouse or a bonded warehouse that is logistically convenient. A predetermined minimum inventory level, mutually agreed upon by BBG and customer, from which product shall be “pulled” or “released” to production by the customer, shall be maintained and replenished by BBG.
Is there a warranty period?
BBG will honor only bare board related issues.
What about terms?
Terms are 30 days, 2% Net 10 after approval from BBG Credit Department.
Will BBG sign a non-disclosure and/or non-compete agreements?
YES! It is in BBG’s best interest to protect the interests of its customer.
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