Where do I send my Request For Quote?
Please
send all RFQs electronically via e-mail to sales@bareboard.com or via Fax to 727-549-2221,
ATTN: Bonnie DelGrosso, Sales Manager.
What
information is required to quote?
Any of the following would be required to give an accurate quote:
Gerber Data, Faxed Print, Fabrication Notes,
Array Drawing and any special notes required for your order. Also,
an over-the-phone budgetary quote is possible
with minimal information.
What
is typical response time for a quote?
It takes anywhere from a few minutes to several hours for a quote
depending on the complexity of the printed circuit
board design. (PCBs that require higher layer counts, HDI, microvia
or blind and buried via technology may take up to 24
hours for an accurate quote.) However, a 1 through 10 layer printed
circuit board of standard construction can be quoted
in minutes upon receipt of the basic information.
Is
the price of freight included? What about Customs?
Price quoted is delivered unless otherwise specified. No
Customs or freight hassles- we take care of that!
Can
a PCB have “Made in the USA” or “America” in the copper or legend
artwork?
A PCB manufactured outside of the United States cannot have “Made
in the USA” or “America” in the copper or legend
artwork. No country-of-origin marking is required on the bare printed
circuit board.
What
is the normal delivery I can expect for my order?
How fast can a board be delivered?
Most orders take anywhere from 2 to 4 weeks depending on complexity
of order (layer count) and the volume required
(number of pieces). It is possible to get 1 through 8 layer prototype
boards in 5 to 6 days.
How
are my orders shipped from the Far East? How are they tracked?
Shipping
method depends on P/O requirements, volume of boards desired and
target costs that need to be met.
FedEx/UPS is the most expensive and only takes two days. A Freight
Forwarder does not cost as much and
needs 4 to 7 days. Sea Freight takes about 4 to 5 weeks with the
least expense. Our Taiwan service center sends a
daily WIP and SHIP reports detailing the status of all open orders
and listing the respective tracking numbers when they
are shipped.
Where
do I send my Purchase Orders?
Please send all P/Os electronically via e-mail to sales@bareboard.com or via Fax to 727-549-2221,
ATTN: Bonnie DelGrosso, Sales Manager.
Who
is the BBG contact for an engineering question or special specification
requirement?
Please
send all questions and/or special requirements about your orders
electronically via e-mail to
sales@bareboard.com or via Fax to 727-549-2221, ATTN: Tom Coghlan,
Quality Assurance Manager. Some minor
changes to artwork and fabrication—changes to silkscreen, hole sizes
and soldermask clearances can be done in-house
by BBG personnel, however, design capabilities are out-sourced.
How
do I make my customers feel confident about offshore manufacturing?
All shops at a minimum are U/L and ISO approved with several attaining
QS certification. Customer quality questionnaires
and survey forms are submitted for your records. A sample build
of a production order along with the associated First
Article reports at no charge
are standard on first time orders.
Does
BBG use more than one PCB manufacturing facility?
BBG
matches the strengths of a qualified network of PCB manufacturers
to the needs of the customer because one
PCB vendor may not meet every need of every customer or every part
number. However, once a part number is placed at
a qualified vendor it is never moved without customer approval.
Are
on-site audits possible to survey and qualify the actual manufacturing
facility?
BBG
encourages an on-site audit of any of the facilities we use to manufacture
your orders. Katherine Hsu, our Production Director residing in
Taipei, will be more than happy to coordinate with your quality
staff a site survey once they arrive in Taiwan. Please contact
BBG to arrange for a visit electronically via e-mail to sales@bareboard.com, ATTN: Katherine Hsu,
Production Director.
What
do I do when there is a quality issue? Who is responsible?
BBG is responsible for getting your order to your
dock on-time and correct. That is why our Taiwan source inspection
team does a quality review of each order at the factory so that most if any quality issues
are resolved before they are shipped.
In the unlikely event of a quality issue, please contact BBG Quality
Assurance Manager, Tom Coghlan at 727-549-2200 immediately. Tom
will assess the situation and instruct as to how it will be resolved
quickly. A legitimate rejection can be replaced in as little as
1 to 2 weeks depending
on the complexity and size of the order.
How
do your stocking programs work?
BBG
offers several stocking programs to meet the particular needs of
the customer. BBG will warehouse product in its own distribution
center, or consign inventory to the customer’s warehouse or a bonded
warehouse that is logistically convenient. A predetermined minimum
inventory level, mutually agreed upon by BBG and customer, from
which product shall be “pulled” or “released” to production by the
customer, shall be maintained and replenished by BBG.
Is
there a warranty period?
BBG will honor only bare board related issues.
What
about terms?
Terms are 30 days, 2% Net 10 after approval from BBG Credit Department.
Will
BBG sign a non-disclosure and/or non-compete agreements?
YES! It is in BBG’s best interest to protect the
interests of its customer
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